Terms of Service

1. Acceptance of Terms

By accessing or using Vseebox’s platform, software, hardware, and related services (referred to as the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into these Terms on behalf of an organization, you confirm that you have the authority to bind the entity to these Terms.

2. User Accounts & Eligibility

To use our Service, users must provide accurate registration data, such as their name, email address, and payment details. The Service is not intended for individuals under the age of 16. Minors may only use the Service with parental supervision.

You are responsible for keeping your login credentials confidential. If you suspect unauthorized access to your account, please notify us immediately at support@hi-vseebox.com.

3. Payment Terms

Refunds will only be issued in the following circumstances: (1) hardware defects within 30 days of delivery, or (2) The issues are not caused by user error. To request a refund, please submit a claim to support@hi-vseebox.com with supporting evidence.

4. Intellectual Property

All intellectual property associated with the Service, including software, trademarks, patents, and documentation, remains the property of Vseebox. Any suggestions or feedback you provide become our property without compensation.

5. Disclaimers & Limitation of Liability

The Service is provided "AS IS," and Vseebox disclaims all implied warranties, including merchantability and fitness for a particular purpose. The performance of the Service depends on third-party networks (e.g., ISPs, CDNs), for which Vseebox is not responsible.

In no event will Vseebox’s total liability exceed the amount you have paid for the Service in the 12 months prior to the incident. This limitation does not apply to damages resulting from gross negligence, death, or personal injury.

6. Termination

Vseebox reserves the right to suspend or terminate access if there is a breach of these Terms, such as failure to make payments for over 30 days, or involvement in illegal activities like copyright infringement. We will provide at least 10 days’ notice before termination, unless the violation is severe.

7. Governing Law & Dispute Resolution

For U.S. users, these Terms are governed by California law, with disputes resolved in the courts located in San Francisco, California. 

Please note that claims must be brought individually and not as part of a class action.

8. Amendments & Contact

Vseebox may update these Terms with 30 days' notice, either via email or an in-app notification. Your continued use of the Service constitutes acceptance of the updated Terms.

For any inquiries,  contact us at support@hi-vseebox.com. We aim to respond within two business days.